A clear, step-by-step guide to what happens from your first inquiry to the day you move in. Read this before anything else.
Contact us with your requirements. The more detail you provide, the faster and more accurately we can match you.
What to include:
Vague requirements = slower matching. Be specific.
We review your requirements honestly. If your budget, timeline, and documents are realistic for the market — we move forward. If something doesn't add up, we tell you directly and explain why.
✅ We move forward if:
⚠️ We flag concerns if:
We only refer qualified cases to our partners. This protects your time and theirs.
Once we confirm your case is a good match, we create a WhatsApp group with three parties:
We make a warm introduction for both parties in the group.
⭐ Important — please read:
From this point forward, communicate directly with the local partner. You do not need to wait for BorderFlow to relay information. The partner is your primary contact. They will source properties, arrange viewings, and guide you through the process.
From the group introduction, your local partner leads. They have deep local knowledge, direct landlord relationships, and proven experience with international clients.
At some point your partner will need income proof, passport copies, or other personal documents.
✅ Do this:
Share sensitive documents directly and privately with your local partner — outside the group chat.
💬 Group chat is for:
General updates, progress check-ins, and any questions you want BorderFlow to see.
Your privacy is protected. Never share sensitive documents publicly in any group.
After the introduction, BorderFlow steps back. We trust our partners to deliver. But we remain in the group and monitor progress.
If anything goes wrong — we step in immediately.
Dispute, confusion, unexpected situation, anything that needs a third party — message us in the group and we'll respond right away.
Partner confirms move-in completed and basic admin settled. Service fee is due on completion. Case closed.
Short-term urgent cases are the hardest
Timelines under 4 weeks — especially short-term rentals — leave very little room for error. Every hour matters. We'll always try, but cannot guarantee success on urgent cases.
Your response speed matters
Good properties move fast. When your partner sends options and needs a decision — respond quickly. Delays give the property to someone else.
We are the bridge, not the bottleneck
Once introduced, go directly to your partner. Do not wait for BorderFlow to pass messages. Direct communication is always faster and clearer.
Long-term stable leads get the best results
Clients with 4–12 week timelines, flexible requirements, and complete documents have the highest success rates. We prioritise these cases.
The service fee varies by city and case type and is confirmed in writing before anything starts. Payment is split into two instalments — so our success is aligned with yours.
Paid after you confirm the service agreement. This is when the service formally begins and your local partner is introduced.
Paid after you have your keys and are physically in the property. Not before. Lease signed + moved in = completion.
You only pay the second half when you're actually settled. That's intentional.
We understand plans change. Here's how we handle it — clearly, and fairly in both directions.
Cancel before group introduction
Full refund of first payment. Nothing has started — you owe nothing.
Cancel after introduction, before partner begins work
50% refund of first payment. The introduction itself takes coordination time.
Cancel after partner has started searching or arranging viewings
No refund. The partner's time and work have been invested on your behalf. We cannot ask them to absorb that cost.
Case fails through no fault of yours
Landlord withdraws, visa issue, employer cancels — handled case by case. We will always discuss this fairly rather than apply a blanket rule.
You should never pay for a service that hasn't started.
Our partner should never go unpaid for work they've done.
Both sides of that are protected by this structure.
告诉我们你的需求。信息越详细，我们匹配的速度越快、越精准。
需要提供的信息：
需求模糊 = 匹配速度慢。请尽量具体。
我们会认真审核你的需求。预算、时间线、文件准备情况都符合市场实际——才推进。如果有问题，我们直接告诉你原因。
✅ 可以推进：
⚠️ 我们会提醒你：
我们只把真正合格的案子推荐给合作伙伴——这是对你和他们双方的负责。
确认匹配后，我们会建一个WhatsApp群组，包含三方：
我们在群里为双方做正式介绍，然后退到后台。
⭐ 重要提示——请认真阅读：
建群介绍完成后，请直接联系本地合作伙伴。不需要等BorderFlow转达任何信息。合作伙伴是你从这一步开始的主要联系人——他们会为你找房、安排看房、全程引导你完成定居。
群组介绍完成后，本地合作伙伴全面接管。他们有深厚的本地知识、直接的房东关系，以及丰富的国际客户服务经验。
合作伙伴可能需要你提供收入证明、护照复印件等私人文件。
✅ 正确做法：
直接私下发给合作伙伴——不要在群组里发送敏感文件。
💬 群组用于：
一般进度更新、问题确认，以及需要BorderFlow知晓的事项。
你的隐私受到保护。请勿在任何群组中公开分享敏感文件。
介绍完成后，BorderFlow退到后台。我们信任合作伙伴的专业能力。但我们始终在群里，随时关注进展。
如果出现任何问题——我们立刻介入。
合同纠纷、意外情况、需要第三方协调——在群里@我们，我们马上出现。
合作伙伴确认你已入住，基础行政手续完成。服务费于入住完成后结算。案子结案。
短租+紧急需求是最难操作的类型
时间线少于4周的案子，尤其是短租，容错率极低。每个小时都很关键。我们会尽力，但无法保证一定成功。
你的响应速度很重要
好房子在市场上停留的时间很短。合作伙伴发来合适选项需要你决策——请尽快回复。拖延就是让机会溜走。
我们是桥梁，不是瓶颈
建群介绍完成后，直接联系合作伙伴。不要等BorderFlow转达信息。直接沟通永远是最快、最清晰的方式。
时间充裕的客户成功率最高
有4-12周准备时间、需求灵活、文件齐全的客户，成功率最高。我们会优先为这类客户服务。
服务费根据城市和案例类型而定，具体金额在服务协议中确认，签署后正式生效。付款分两期——我们的收入与你的成功直接挂钩。
确认服务协议后支付。此时服务正式启动，本地合作伙伴介绍随即展开。
拿到钥匙、实际入住后支付。不提前结算。合同签署 + 实际入住 = 完成。
你只有真正安家之后，才需要支付第二期。这是我们有意设计的结构。
我们理解计划会变。以下是我们的处理原则——对双方都公平。
建群介绍前取消
退还第一期全额。服务尚未启动，你无需承担任何费用。
建群介绍后、合作伙伴开始工作前取消
退还第一期50%。介绍本身需要时间和协调成本。
合作伙伴已开始寻找房源或安排看房后取消
不予退款。合作伙伴的时间和工作已为你投入，我们无法要求他们自行承担这部分成本。
因非客户原因导致案例失败
房东违约、签证问题、雇主取消外派等——个案处理。我们会认真讨论，给出合理解决方案，而非机械套用固定规则。
你不应该为一个还没开始的服务付费。
我们的合作伙伴不应该为已完成的工作拿不到报酬。
这个结构保护了双方。
Now that you understand the process, tell us your requirements and we'll let you know if we can help.