A clear, step-by-step guide to what happens from your first inquiry to the day you move in. Read this before anything else.
Tell us your needs
We assess fit
Group introduction
You + partner, direct contact
Contract & deposit
Service formally starts
Search to move-in
Partner leads, you're settled
The full breakdown below — worth reading before you sign anything.
Contact us with your requirements. The more detail you provide, the faster and more accurately we can match you.
What to include:
Vague requirements = slower matching. Be specific.
We review your requirements honestly. If your budget, timeline, and documents are realistic for the market — we move forward. If something doesn't add up, we tell you directly and explain why.
✅ We move forward if:
⚠️ We flag concerns if:
We only refer qualified cases to our partners. This protects your time and theirs.
Once we confirm your case is a good match, we create a WhatsApp group with three parties:
We make a warm introduction for both parties in the group.
⭐ Important — please read:
From this point forward, communicate directly with the local partner. You do not need to wait for BorderFlow to relay information. The partner is your primary contact. They will source properties, arrange viewings, and guide you through the process.
Your local partner sends you the service contract to review — take your time, ask questions, check the fee, payment schedule, and scope. Once you're satisfied and sign, you pay the deposit the contract specifies.
⭐ Important — please read:
The service formally begins only after the contract is signed and the deposit is paid. Terms — fee amount, payment split, timeline — vary by city and local partner. Always confirm the specifics in your contract rather than assuming a standard rate.
From the group introduction, your local partner leads. They have deep local knowledge, direct landlord relationships, and proven experience with international clients.
At some point your partner will need income proof, passport copies, or other personal documents.
✅ Do this:
Share sensitive documents directly and privately with your local partner — outside the group chat.
💬 Group chat is for:
General updates, progress check-ins, and any questions you want BorderFlow to see.
Your privacy is protected. Never share sensitive documents publicly in any group.
After the introduction, BorderFlow steps back. We trust our partners to deliver. But we remain in the group and monitor progress.
If anything goes wrong — we step in immediately.
Dispute, confusion, unexpected situation, anything that needs a third party — message us in the group and we'll respond right away.
Partner confirms move-in completed and basic admin settled. The final payment specified in your contract is due. Case closed.
Timelines under 4 weeks — especially short-term rentals — leave very little room for error. Every hour matters. We'll always try, but cannot guarantee success on urgent cases.
Good properties move fast. When your partner sends options and needs a decision — respond quickly. Delays give the property to someone else.
Once introduced, go directly to your partner. Do not wait for BorderFlow to pass messages. Direct communication is always faster and clearer.
Clients with 4–12 week timelines, flexible requirements, and complete documents have the highest success rates. We prioritise these cases.
The service fee varies by city and case type. Your contract is the source of truth — exact amounts and the payment split differ by local partner, and everything is confirmed in writing before anything starts. Payment is split into two instalments — so our success is aligned with yours.
Paid after you've reviewed and signed the service contract. This is when the service formally begins. A common pattern is 50% here — but the exact amount is set by your contract, not a fixed rule.
Paid after you have your keys and are physically in the property. Not before. Lease signed + moved in = completion.
You only pay the balance when you're actually settled. That's intentional — the split itself is set out in your contract.
We understand plans change. Here's how we handle it — clearly, and fairly in both directions.
Full refund of first payment. Nothing has started — you owe nothing.
Partial refund of the deposit, as specified in your contract. The introduction itself takes coordination time.
No refund. The partner's time and work have been invested on your behalf. We cannot ask them to absorb that cost.
Landlord withdraws, visa issue, employer cancels — handled case by case. We will always discuss this fairly rather than apply a blanket rule.
You should never pay for a service that hasn't started.
Our partner should never go unpaid for work they've done.
Both sides of that are protected by this structure.
Typically 4-8 weeks from first inquiry to move-in, with a 75-80% success rate across the 6 cities covered.
Two instalments — a deposit when you sign the service contract, and the balance only after you have your keys and have moved in. The exact amounts and split vary by city and local partner, and are always set out in the contract before anything starts.
Full refund before the group introduction, a partial refund (per your contract) after introduction but before active work starts, no refund once the partner has begun searching or arranging viewings. Cases that fail through no fault of yours are handled case by case.
Now that you understand the process, tell us your requirements and we'll let you know if we can help.