Trust & Commitment Policy
BorderFlow works with local partners who invest real time and trust in every client. To keep our services fair and reliable for everyone, we follow these principles.
Last updated: 28 October 2026
Five things we ask of each other
Applies across all BorderFlow pillars: Settle, Invest, Trade and Warehouse.
Commitment Deposit
For advance bookings and new-market requests, we may ask for a refundable Commitment Deposit to reserve partner time. The amount and refund rules are shown before you sign.
Clear communication
We ask clients to respond within a reasonable time. If a client is unresponsive for 72 hours, or for 24 hours on direct messages during an active service, we may pause or end the service.
Trust Infrastructure record
In cases of serious non-engagement, such as repeated disappearance after booking, repeated scope changes with no commitment, or non-payment, we may record the case in our internal Trust Infrastructure database and decline future services across all BorderFlow pillars (Settle, Invest, Trade and Warehouse).
What we store
An alias, a pseudonymised identifier, the reason, and a summary of evidence. We delete direct contact details. Records are reviewed regularly and kept for a limited period.
Your rights
You may ask to access, correct or object to your record, or appeal a decision, by contacting us. Our legal basis is our legitimate interest in protecting our partners and the quality of our services.
Questions or appeals?
To access, correct or object to a record, or to appeal a decision, contact us and we'll respond promptly.
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